Shipping Policies

Shipping options are provided at the time of check out. Standard ground shipping is available at a flat rate of $6 for the continental US. Two-Day shipping is available at a flat rate of $21 for the continental US.  You will always see your entire order including shipping charges before you confirm your order.

Orders placed before 3PM Central time usually ship the same day. Orders placed after 3PM Central time usually ship the next business day.


Shipments that have to be rerouted after leaving our warehouse due to incorrect addressing by customer or change of destination by customer will require a $17 change fee. This is what the shipping company charges us.


All orders shipped "with Cooler" are packed in an insulated thermal shield wrapped container with a reusable non-toxic liquid ice-pack. This maintains the best possible temperature during transit. "with Cooler" orders are ONLY shipped Monday through Wednesday to allow for uninterrupted transit. We recommend this shipping selection during summer months or where temperatures exceed 85 degrees and your order includes items with chocolate. Protein shakes have no temperature requirements and do not require "with Cooler."

The following is a map showing transit times from our facility for standard ground shipping.

If your delivery address is not within the 2-day transit limit, we recommend you choose 2nd Day Delivery with the cooler option when temperatures are 85 degrees or above. Please consider the temperature of all areas along the transit route when selecting your shipping method. Our "Cooler Ship" method will not keep your order cool longer than 2 days. Ordering this shipping method with a delivery time over 2 days will not help.

We only ship chocolate on Monday, Tuesday or Wednesday when expected temperatures exceed 85 degrees to avoid your order sitting in a truck over the weekend.

Standard Ground Shipping Rate: $6

Ground Shipping with Cooler: $11

2nd Day Air Rate: $21

2nd Day Air with Cooler: $26

Return Policy

HealthSmart Foods is so confident you will love our delicious products we offer a no risk return policy. If for any reason you are unsatisfied with your purchase, you may return it within 30 days of purchase for a refund or replacement. Just return it in new condition and send it back to us! You will receive your credit within 7-10 business days. Sorry shipping charges are not refundable. Opened items can NOT be returned.